Refund & Return Policy

All sales are final

Due to the raw, consumable nature of honey and food safety requirements, returns and exchanges are not accepted once a jar has been shipped. Every allocation is final. Storage conditions after dispatch cannot be verified, and jars cannot be restocked.

Damaged in transit

Each jar is sealed in Miron violet glass. In the rare event that an allocation arrives damaged, please contact info@mosiashvili.com within 48 hours of the recorded delivery time, with a clear photograph of the damaged item and shipping box. Upon verification, a full refund will be issued or, if allocation allows, a replacement jar from the next available harvest.

Natural variations and crystallization

Mosiashvili honey is raw and unfiltered. Natural crystallization, variations in colour, and differences in texture between harvests are signs of raw honey that has never been heated or processed. These are not defects and are not grounds for a refund.

Customs, duties, and abandoned packages

All international orders are shipped Delivered At Place (DAP). The allocation price includes global express courier shipping. Local import duties, VAT, or customs clearance fees are the buyer's sole responsibility. Packages abandoned due to unpaid customs charges will not be refunded.

Buyers are responsible for confirming that the import of raw honey is permitted in their destination country. Mosiashvili cannot be held responsible for packages seized, delayed, returned, or destroyed by customs authorities.

Contact

For any question about an order, a return, or a damaged item, email us or message us. We respond within two business days.